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Time. If sessions run over the maximum time allotted, the next session will be reduced by the overage of the last session. If this occurs during the last session, the client will be expected to pay $45 for each 15-minute segment as follows: 5 to 15 minutes = $45. Booking & Payment Advance Payment Policy. Except for VIP Clients (who have earned 50 points –10 for each hour), appointments are not confirmed until payment is received. Insurance We do not bill them. This would be strictly between Client and their insurance company. Refunds. 1. Clients may receive a refund within the first year, in the unlikely event that they decline services for any reason, before or during the first session up until hypnosis is received. 2. Recipients of gift cards or certificates may request and receive a refund at any time. 3. Client may receive a partial refund. If after the first session of a multiple session package, Client may request and receive a refund for unused sessions. The amount of the refund would be the price paid, net of the time used calculated using current fee for one session-not the multi-session fee, a $45 processing fee, and purchase processing fees. 4. Except in case of an emergency, there are no refunds for subsequent bookings after the hypnosis usually done during the first session. 5. If a refund is provided it will be net of any processing charges associated with the payment and a $45 processing fee. For example, if Client pays on-line using the website, or uses PayPal, Hypnotherapy by the Bay LLC will incur a processing fee whether or not Client gets a refund. Refunds. Client may receive a refund in the form of a check, in the unlikely event that they decide to decline services for any reason, before or during the first session up until hypnosis is received. The amount of the refund would be the price paid, net of the time used at the regular hourly price, $45 processing fee and purchase processing fees. All services, EXCEPT gift cards and certificates, must be used within a year of purchase. Refunds will not be made after a year of purchase even if no services were performed. Professional Courtesy, Partnerships and Client Safety. Clients who are currently receiving care from a health care professional for the same concern for which they are seeking hypnotherapy will be expected to get a note from said professional stating that they are aware that the client has requested hypnosis and that they see no contraindication. Client may request a form to facilitate this process or they may simply write a note on their professional stationary. Clients who have been diagnosed with Heart Disease, Epilepsy, Schizophrenia, Chronic Depression, or Bi-polar Disorder may be asked to provide a doctor’s written acknowledgment stating that to the best of their knowledge client is an appropriate candidate for hypnotherapy, ie. there is no known health risk such that hypnotherapy would be contraindicated for this client.